If you’re wondering what you missed at Refresh’s 2020 online annual conference, here’s the rundown…
2020 Achievements, 2021 Goals
The conference started with an introduction to Refresh’s continual growth throughout 2020 and the global franchise targets for 2021 within New Zealand, Australia, the United Kingdom and the United States. Company Co-director Chris Caiger announced that Refresh has continued to see steady franchise growth year-by-year as well as growth acceleration.
Covid-19 and Home Renovations
Economist Tony Alexander attended as a guest speaker. He discussed how COVID-19 has affected the global economy - especially home renovations. Specifically, he advised that travel funds have been getting redirected to home renovation projects. He also noted that spending more time at home has prompted more homeowners to renovate.
Refresh’s Annual Awards
The conference ended by recognising the outstanding achievements of Refresh’s franchises through a variety of awards. These included:
Administrator of the year
Serena Naughton (Wellington, NZ)
Stamie Dimitrakis (Sydney, AU)
Project manager of the year
Morrison Enterprises Project Development Team (Wellington, NZ)
Leigh McDonald (Melbourne, Australia)
Renovation consultant of the year
Jenelle Winstanley (Wellington, NZ)
Leigh McDonald (Melbourne, Australia)
Customer service of the year
Wayne Gordon (Manawatu, NZ)
Leigh McDonald (Melbourne, AU)
Kelley Malcher (Surrey, UK)
Hayley English (Pensacola, USA)
Marketer of the year
Dan Williams (Wellington, NZ)
Paul Cree (Melbourne, AU)
Kelley Malcher (Surrey, UK)
Hayley English (Pensacola, USA)
Head office member of the year
Tania Sasik
New franchise of the year
Fiona Fairbairn (Auckland, NZ)
Jason + Michelle Zielinski (Perth, Au)
Tracy + Roger Kinsman (Brighton, UK)
Hayley English (Pensacola, USA)
Franchise of the Year
Wayne Gordon (Manawatu, NZ)
Leigh McDonald (Melbourne, AU)
Kelley Malcher (Surrey, UK)
Congratulations to our franchisees and their teams for achieving outstanding results within a challenging year!